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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Beefs & Bouquets page.
Please note that submission of your testimonial allows us to publish the comments onto our site. Thanks....Dave |
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"Lori, Dave, Harley Staff and All of Jacks Customers -
Jack and I are so overwhelmed with all your kind & heart felt generosity. There are no words big enough to express how greatful we are and blessed to have such wonderful people in our lives. "THANK YOU"
Love
Jack, Michele, Courtney, Mercedes, & Ashley"
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| By: michele chilliwack,BC |
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"As a recent below knee amputee I found myself wondering how I would be able to ride my bike.....should I be looking at a three wheeler or maybe an electric shifter? All of these questions.
All I knew was that I just needed to still be able to ride.
So off to Mountainview Harley Davidson in Chilliwack to see Dave and the gang.
Right away Dave ordered me up an electric shifter and then took me back to see Alex. Of course Alex being the smart guy that he is had already been thinking about myself and my bike and what he could do for me before I was even there to do a deal.
About a week after that day Steve rode my bike out to the shop and Alex, Shaun & Dave spent time with me to see what would be the best way to get my foot sitting in the right spot as well as what they could do with my heal/toe shifter. It didn't take Alex long to figure out what to do. He moved the whole shifter assembly and footboard out about an inch and took my highway pegs off of the engine protectors and added them to my shifter levers so that I would be able to hit the shifter to put it into neutral for the electric shifter.
Well by the time he was finished with my bike I had an electric shifter that works very well but I can also go through everyone one of my gears using my prosthetic foot and leg........so now I have the best of both worlds.
So the end result is that I picked up my bike on September 13th, rode it for about five hours and then rode all day Sunday in a Poker Run (won that too).
This my friends made up for the five months that I was in the hospital and the rehabilitation hospital in Vancouver. I have to say I have not felt that much joy since I got my new leg and was able to walk again.
I cannot thank Dave and Lori enough for their generosity in getting me back on my bike......and to Alex, you are the best. To the rest of the front end and shop staff you are so kind to be so helpful.
You guys are best and please don't ever stop being the caring bunch that you are.
Thanks & Love to all,
Marcia Thomson"
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| By: Marcia Abbotsford,BC |
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"This is just a note to thank Jackie her assistant (I hate that I am soooooo bad with names) Alex and Grant in service I just don't know where to start the one way to explain is to say my family could not have treated me any better These people were amazing they went far beyond what anyone could ask of friends let alone a retail out let. Please convey my appreciation and know I dont shop anywhere else for Harley Davidson products. Larry (wheel chair to cane ) Hemphill
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| By: Larry Langley ,BC |
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"Just want to say thanks for saturday,had a great time hope you make it a yearley thing "
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| By: andrew chillilwack,BC |
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"Dave and Kyla went out of their way to get my bike shipped out so my wife could see it before her passing. The sale and service has been great. Jacqui, Marla always there to help on the clothing end of things and Erica was great to deal with on the finance side. Jack the the service team are knowledgeable and helpful. Chilliwack Harley Davidson care about the people who ride their bikes and for that I am truly grateful."
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| By: Don Chilliwack,BC |
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"Well it is probably my own fault,karma you could say. Friday afternoon my friends bike broke down and I was teasing him about it, well Jack and the service group went out of thier way, over and beyond, managing to fix his bike and having him on the road before the end of the work day, great job. Here is where the karma kicks in, Saturday morning I was going to go for a ride, wouldn't you know it my bike was broke, once again the crew at mountainview, on a busy Saturday, were able to come pick up my bike and repair it before the end of the day, so Sunday here I come, the weekend was not a total loss. Thanks to everyone at Mountainview for another outstanding job, you guys/gals are definatly #1,great job."
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| By: Vince chilliwack,BC |
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"Dave I wanted to commend you on a team that you and everyone included should be very proud of!!! I have been a regular customer for two years now and everytime anything ever comes up, your staff truely amazes me! The service, and help that I get when I walk in your business should be a model for all businesses. With that said it makes me proud to say where I deal with all things bike related. I am always the first to bring others that don't deal with Mountain View here to see first hand how a customer should be welcomed and made to feel at home.
Jack is THE MAN!!! Never one to let you down. I cannot believe how he always seems to find a way to make it work!
Shawn....Wow this guy is not only a great tech but makes you feel like your bike and you matter to him. Always willing to go the extra mile!
The girls up front are the greatest, always staying late to help me out, and the ones that make you feel at home when you walk in.
There is not a single person that doesn't say "HI Rick" when I walk in. How great is that!
Everyone at Mountain View HD should be proud of themselves! You are fortunate to have such a staff! Well done Dave!!! Don't ever lose what you have!!!
Thanks everyone
Rick "
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| By: Rick chilliwack,BC |
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"Wow the service is great!! I pulled up after a nice long sunny ride out to Harrison Mills last week.... thinking I should check the oil. I walked in asked for a price quote to change the oil and the next thing I knew I was in and out within 1/2 hour with no appointment. The service and advise that I received regarding my regular servicing was the unbelievable. What a great bunch of guys and the knowledge level from Henry, Jack and Bary... you guys have won my heart. When was the last time you were able to watch your ride being serviced first hand. Sorry guys about my chirping alarm... it's a warning that my baby was crying out for me. Will see you all on my next sunny trip. Take Care and remember to ride safe and keep your knees to the wind."
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| By: Anonymous Abbosford,BC |
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"What a great experience buying a new bike should be. The staff at Mountainview certainly enhance that. Up untill my visit to Mountainview I was dissapointed with the attitude of the 'bigger' dealerships who quite honestly made me feel like THEY were doing me the favour selling me one of their bikes. I live in North Vancouver with 2 larger HD dealerships a lot closer to home than these guys. Without doubt, I am more than happy to drive the distance to receive the customer care and appreciation that all the staff showed me, in clear and complete contrast to what I had experienced to this point. Thanks in particular to Kyla and Erica...the other guys should send there staff to you, they might learn a thing or two about customer care....:)Del "
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| By: Del North Vancouver,BC |
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"Mountain View Harley Davidson is more than just a dealership. It goes way beyond just selling bikes. Every staff member there exceeded what my expectations were, and still are when it comes to Customer Service. Selling me my 2007 Road Glide wasn't the end of the sale, it was the beginning of a relationship. From the first time I sat down with Bob to discuss my riding style, right up to deciding on new gear with Jackie, the team at Mountain View have been great. If I have a question, or was looking to add a few little goodies to my bike, Jack or any one of the Techs in the back were always willing to offer up ideas with my best interest in mind. Especially Shawn. The staff at Mountain View are the reason this dealership has won another award for best service in Canada. Ride On."
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| By: Paul Chilliwack,BC |
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"Hello Dave,
You have a definate "gold star" lineup of staff! My husband had the liner from his leather jacket stolen while enjoying a Canucks game in Vancouver. Being that his jacket is only a year old we figured we could just replace it. We were dissapointed to learn that we could not purchase a replacement liner as they were unavailable. Knowing how often my husband rides and how much he enjoys his motorcycle, Erika worked diligently to try and get a replacement (without our knowledge). She presented it to my husband yesterday when he stopped in and definately made his day! Thanks so much Erika for going the true extra mile!
Shaye Hodges
Chilliwack, BC"
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| By: Shaye Chilliwack,BC |
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"Hi Dave,
I sent an email today regarding my husband and his jacket liner being lost and then replaced. My mistake, it was Jackie who went out of her way to get a replacement for him and I had thought it was Erika. However, as I said in my first email you have got a great line up of staff! Please be sure to pass on our appreciation to Jackie.
Kind regards,
Shaye Hodges"
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| By: Shaye Chilliwack,BC |
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"My first experience with a motorcycle was at about age 5 when my uncles put me on an old bike and pushed me up and down the driveway at my grandparents house. I have fond memories of that experience and have been in love with motorcycles from that day forward.
One day I found myself sitting in a friends car outside HD of Chilliwack telling him I would not go in becuase I knew I could have to buy one if I ever stepped inside the door. Well he out lasted me and I went in, two weeks later I was the very proud and excited owner of a 2005 Roadking Custom. My wife didn't want to ride with me for the longest time and then one evening after dinner I said I was going out for a ride and she said that she would like to come. We got about 5km down the road and she said that she had forgotten how much she enjoyed riding.
We went on a few road trips over the next year and a half and one day my wife says that I need to deal with her comfort while we are riding down the highway in Washington so I take my cell phone out of my windshield bag and call the Chilliwack shop and order a new 07 Ultra. I hang up the phone and tell her I dealt with it and she says good.
We take delivery of the new bike and put on 17000km on it before getting a new 08 Anniversary Ultra.
I have to say that the entire staff at the Chilliwack shop are great to deal with and while some shops talk about after sales service and support Dave and his staff actually deliver it.
Few companies provide the service and comitment to their customers that Mountainview Harley Davidson does.
Thanks again for everything that you guys do!
Russ
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| By: Russ Chilliwack,BC |
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"Bought my second Harley from Kyla and Bob. Service and attention to details second to none. I could have gone to Langley but when customer service is this good why go anywhere else. As a first time rider on a bike my wife was very nervous. Jackie had her kitted out with all the required gear in no time and encouraged her by saying "go..enjoy the ride". And that we did. Is it any wonder the dealership won the gold standard award?? Go..visit the store and find out what customer service is really all about."
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| By: Marc Rosedale,BC |
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"Latest round of events concerning my bike gave me time to spend with a lot of your staff, right from front door to back door (except Dave you're very seldom around- lol). The service that I have received from all of these people, from the time that they've personally greeted me as I come through, to the service that I receive from each and every one of them has been wonderful. Your service department always seems to make time for any concerns that I have with my bike and seem to be able to fit me in on very short notice, in a timely manner. This all makes me feel kind of special. The only other people that have ever laid wrench on this bike is when I've been on a trip and out of reach of you, oil change, etc. If there was a complete major breakdown,I would package it up and send it to you for repair...as this is the great type of work that I receive from your shop. I just want to acknowledge the care and attention that I am receiving from all of your staff, especially the maintenance. It is hard to say without picking any special person out as they all treat me equally, but I guess I would have to give Alex a special thanks; since Alex is doing the work on my bike (which I have asked for because he is the one who knows my bike the best), each one has their own little quirks. It appears that your staff are quite communicative amongst all departments because they all seem to know what is going on with anything that I've needed work done on; which only helps the knowledge of your staff to help other customers.
W. Ronald Moore (Smokie)
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| By: W. Ronald Chilliwack,BC |
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"A big thank you to Super Dave and the gang at Chilliwack HD. My 2008 FatBoy was delivered from the dealership to my home in Surrey same day on a Saturday evening of a long weekend, now that is what I call service !! I look forward to a long lasting relationship with the folks at Chilliwack HD.
-from Dave @ H-D of Chilliwack - thanks for the kind words Steve. "
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| By: Steve S. Surrey,BC |
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" COMING FROM COMOX EVERY YEAR FOR A RIDE WITH OUR OLD BUDDIES, WE HAVE NEEDED HELP ON TWO TRIPS. YEAR BEFORE LAST WE HAD A SCREW IN OUR FRONT TIRE AND THE SERVICE MANAGER, JACK GOT US IN THE SHOP RIGHT AWAY AND FIXED THE FLAT TIRE EVEN THO THE SHOP WAS BOOKED SOLID. THIS YEAR WE CAME TO THE POKER RUN WITH CARB PROBLEMS AND JACK WAS ABLE TO SHOEHORN US INTO A FULLY BOOKED SHOP AGAIN.
IT SEEMS THAT WHEN EVER WE NEED HELP, YOU GUYS ARE READY, WILLING, AND ABLE TO SURPASS EXPECTATIONS AND COME TO THE RESCUE.
I DO NOT THINK THAT I HAVE EVER HAD BETTER SERVICE FROM ANYONE, ANYWHERE, FOR ANY THING OR SERVICE OF ANY KIND! NOT JUST A BIKE SHOP, BUT ANY PLACE I HAVE SHOPPED FOR PRODUCTS OR SERVICES. I AM IN THE AUTO PARTS FIELD MYSELF AND KNOW AND RECOGNIZE THE BEST WHEN I SEE IT.
JACK, YOU AND ALEX AND ALL YOUR STAFF REALLY GO ABOVE AND BEYOND FOR EVERYONE, AND THAT'S THE WORD ON THE STREET TOO.
THANK YOU FOR ALL YOUR HELP, PAST AND FUTURE.
RIK AND BRENDA KARDERA "
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| By: RIK COMOX,NL |
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"My son and I were recently on a road trip which took us through Alberta, British Columbia and Washington state. Me on my 83 shovel and he on his 96 Dyna. As we crossed the border from Washington back into BC at Sumas, my son encountered some problems with his Dyna so we decided to stop at Chilliwack HD to see if we could get help. Being an old shovel rider, I lost my faith in Harley Davidson franchises many years ago and didn't expect much. But wanted to let you know that the service we received from Dave and his service staff (Barry and Alex) was second to none. They immediately acknowledged we were on a road trip, got the Dyna straight into the shop, got the work done and got us back on the road within less than 2 hours of walking in the front door on a busy Friday afternoon. Thanks guys, you've given me renewed faith in HD service. Hope others are following your lead.
Darrel and Travis"
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| By: Darrel Calgary,AB |
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"As the Director of the Fraser Valley HOG Chapter I would like to say the "biggest Thank You" to Dave, Lori and all of the staff there for their awesome support that they give to our Chapter.
This chapter has never known such generosity from the dealer and backs us 100% on all of our fundraising events.
Most of our chapter members have bought their bikes from Harley Davidson of Chilliwack and are very satisfied with all aspects of the sale and continued purchases for that bike after the sale.
Thanks again all, you are great!
Marcia
FV HOG #9023
Chapter Director"
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| By: Fraser Valley Chilliwack,BC |
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"Love the past service and parts experience over the last four years; finally got to purchase a new bike from you, and great experience in all counts....."
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| By: Robert Chilliwack (Sardis),BC |
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"Please hang on to Shawn the wrench, awesome & Jack the Service Advisor truly commtted to the customers satisfaction. I have not dealt with all the staff yet, but it is always a pleasure dropping in at your store. A very satified customer. Steve Rath"
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| By: Steve pitt meadows,BC |
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"Wow, always dreamed of owning a new Harley but I didn't know the buying experience could be so much fun!! Great atmosphere and service all around. Thanks Dave and gang!"
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| By: Chuck Chilliwack,BC |
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"Had a Bad day at work today, so to relieve tension I went to my happy place.....some call it HD Chilliwack.
Bought my 04 Fatboy from the other guys, and had some service issues so decided to check out the guys in the Wack. Been there ever since, The caring attitude of the staff soon made me feel like I was part of the family. we've since purchased my wifes Sporty and my son's Buell from Bob, all the chrome Henry can find for the Fatboy, enough t-shirts from Jackie to fill 2 closets and can further add we'll never go any where else. to Dave and his staff thank-you for making our Harley experience the best it can be. "
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| By: Ron Chilliwack,BC |
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"Shopped around after taking the Vtwin course for my FIRST bike. Walked away from other Bike Dealers because got the brush off from sales staff I believe because I'm female.So you got me as a customter, Bob was Great everything well explained and MOST important to me, was (IS) respected as a customer without the gender thing getting in the way.
Yup as Dave has said...HD..CHWK...is home for me...
Thanks for going the extra mile..!!!!web site looks GREAT..!!!! Theresa Walsh (((my friends call me Teri))"
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| By: Theresa Chilliwack,XX |
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"Hi Dave & Lori: Just a note to thank you for the movie last night. It was a great experience with all our fellow hog members. Congratulations on becoming sole owners of the Harley Davidson operations in Abby & Chwk. Doreen and I both recommend your store to all who are interested in HD. Good luck in the future with both family & business.
Lloyd & Doreen"
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| By: Lloyd Deroche,BC |
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"Thanks for the Great night with THe Wild Hogs"
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| By: Barry Chilliwack,BC |
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